Privacy Policy

Welcome to Walkers Carpets Ltd, a dedicated carpet installation service in the United Kingdom. Protecting your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, store, and share your information, as well as the choices you have regarding your personal data.

1. Information We Collect

We collect information to provide better services to all our customers. The types of information we collect include:

• Personal Identification Information: Your name, email address, phone number, and home address, which you provide when requesting our services or when contacting us.
• Service Details: Information about the services you have requested, including installation details, preferences, and feedback.
• Payment Information: We collect necessary payment information through secure third-party payment processors. We do not store your credit card details.

2. How We Use Your Information

The information we collect is used in various ways, including to:

• Provide, operate, and maintain our services.
• Improve, personalize, and expand our services.
• Understand and analyze how you use our services.
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.

3. Sharing Your Information

We do not share or sell your personal information to third parties for their marketing purposes without your explicit consent. We may share your information with third parties in the following circumstances:

• To comply with applicable law or respond to valid legal processes.
• To protect our customers and services from fraud or harm.
• With your consent or at your direction.

4. Data Retention and Security

We retain your personal information for as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of our services, making data-driven business decisions, complying with our legal obligations, and resolving disputes. We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

You have certain rights regarding the personal information we hold about you, including:

• The right to access the personal information we hold about you.
• The right to request the correction of inaccurate information.
• The right to request the deletion of your personal information.
• The right to opt-out of marketing communications.

To exercise these rights, please contact us at [contact details].

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” and the updated version will be effective as soon as it is accessible.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: Walkers Carpets Ltd 07973 885749 [email protected] This Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services, or other sites linked from our services. By using our services, you agree to the collection and use of information in accordance with this policy.